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The Ultimate Guide to Customer Journey Mapping: How to Use It and Why You Need It

The Ultimate Guide to Customer Journey Mapping: How to Use It and Why You Need It

by | Aug 9, 2022 | Digital Marketing, Customer Engagement, Customer Experience, Education, Email, Growth Strategies, Marketing Automation, Marketing Automation

Customer journey mapping is a strategic process that allows you to think about your customers and their experiences at every touchpoint with your brand. It’s a technique that helps you see where they struggle, take unnecessary steps, or go through a lengthy process....
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